Introduction
At Simple Housing, we are committed to protecting and respecting your privacy. We understand the importance of trust, especially when supporting individuals who may be vulnerable or working toward greater independence. This Privacy Policy explains how we collect, use, store, and protect your personal information in a responsible and transparent manner.
Information We Collect
Data Storage Location
We may collect personal information when you interact with us, apply for housing or support services, or use our website. This may include:
Name, contact details (email address, phone number, postal address)
Personal circumstances relevant to housing or support needs
Identification or verification documents (where required)
Communication records with our team
Website usage data such as IP address and browser information
We only collect information that is necessary to provide safe, effective, and person-centred services.
How We Use Your Information
Your information is used to:
Deliver tailored housing and support services
Develop person-centred plans in partnership with tenants
Understand individual needs, strengths, and goals
Communicate important updates and support information
Improve our services and ensure quality care
Meet legal, regulatory, and safeguarding obligations
We always aim to use your data in a way that supports your wellbeing, independence, and personal development.
Sharing of Information
Simple Housing does not sell or trade your personal data. We may share information only when necessary and appropriate, such as:
With trusted partners or support providers involved in your care (with consent where required)
With local authorities or regulatory bodies, when legally required
To protect the safety, rights, or wellbeing of tenants or others
All third parties are required to handle your information securely and confidentially.
Data Security
We take data protection seriously and use appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse. Access to personal data is limited to authorised staff who need it to provide support and services.
Cookies and Website Use
Our website may use cookies to improve user experience and analyse site performance. Cookies do not collect personal information unless you choose to provide it. You can manage or disable cookies through your browser settings.